Faulty Canon battery charger (EOS 5D Mark II)

[Scotty72]

An update:

I dropped into Canon HQ yesterday.

It's a warranty replacement, and should take several days to get a new charger.

Unfortunately I didn't have my proof of purchase with me, so I'll drop in again on Monday, and I should expect to have a new charger before the end of the week.

Hang on!

You go to Canon HQ. You demonstrate it isn't working and even if you had the receipt, they still make you wait. (i can understand them wanting the receipt even though they could tell its age from their records). They can't just swap it on the spot for 1 of the 1000 they have in the store room?

Canon = good product but, one must question their care factor about customers.

Scotty

Sent from my iPhone using Tapatalk

[Xenedis]

Warranties take effect from the date of purchase. The charger could have been manufactured two years before I bought the camera, or two months before I bought it. The age of the charger isn't proof in itself that I am eligible for warranty service, and Canon may not even track chargers by serial number.

The only way Canon would know that I am eligible for warranty service is by me producing my receipt which shows the date.

That's fair enough, really.

Whether or not I could have my charger replaced on the spot depends on whether there are chargers in stock; if not, it'll be several days to acquire one.

I fortunately have access to another charger in the mean time, but I am unlikely to need it for the next week or two.

[maccaroneski]

You should have got them to throw in a free battery as well. You know you might need one, one of these days.

[pmack]

haha. and when that time comes, he'll think of this topic and think "damn they were right" :P
speaking of, i hope you are doing fine with the one battery and no charger in the meantime

[OzzieTraveller]

No no Xenedis - it's not another charger replacement you need

You buy another camera and get the new charger that way

Regards - a very cheeky - Phil

[Schmenz]

canon at north ryde are pretty reasonable. i know lots of people that have had to pop in there to fix stuff / claim stuff and they are pretty good and fixing asap or swapping stuff on the spot. much better turn around than if we sent it to them from work

glad to hear its worked out

[Xenedis]

No no Xenedis - it's not another charger replacement you need

You buy another camera and get the new charger that way

That does seem like a logical move. Happy to oblige.

What was your credit card number again?

canon at north ryde are pretty reasonable. i know lots of people that have had to pop in there to fix stuff / claim stuff and they are pretty good and fixing asap or swapping stuff on the spot.

I've no complaints about Canon's service; I've been to its service centre on three or four occasions and I've never had a bad experience, but never has the replacement part been in stock.

I dropped my charger in yesterday, and anticipate I should have a new one by the end of the week. I'm not in a hurry.

[Scotty72]

Different to my experience

My faulty 24-105 L ... They quoted $700 plus GST to fix. They would only swap out a whole set of components (even stuff that wasn't broken - 'It's the way we work').

I got a call from a camera repair guy recommended by fellow users that the lens, which I took to them is fixed, test and warranted for 6 months, all for $370.

Not what I call fantastic service from Canon; particularly as I twice emailed them to appeal to their sense of fairness about the repair. I was factual and polite - Canon, after 2 weeks has not even acknowledged receipt of my emails.

Scotty

[Schmenz]

sorry to hear that scotty.

i rang canon once and they said theyd call back to fix my login, and they never did. i think their non face to face customer service is pretty poor, but when you walk in is generally better.