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Last edited by ricktas; 16-07-2010 at 5:50pm.
"The greatest camera in the world is the one you hold in your hands when shit happens." ©2007 Raoul Isidro
Rather than "good customer service" which was the effect, I would take a more cynical view (having had a little experience with legal departments in local technology companies owned by overseas parents).
Much better to put you in a position to publicly post this:
Rather than allowing you to state this:However, for some reason they never clearly explained to me, they considered the camera's failure to be 'electronic' rather than a manufacturing fault, and hence their general counsel considered the failure to fall outside the remit of the Trade Practices Act.
The second option potentially opens the floodgates, the first option allows them to continue denying liability to other claimants, particularly in the light of the fact that you had to pay something."Canon said that they have liability under the TPA, and they decided to fix it free".
Some say "customer service", I say "CYA"
I just wanted to toss in a side note. I bought a 580 flash from a grey importer in North Sydney. It had problems within the first month. I took it back, they sent it to Canon and paid the repair cost. It was neat and simple. I will certainly buy grey again.