Dear DDP Customers,
As of October 29th 2013, DDP Australia Pty Ltd (ABN: 56 109 563 484) sold the company assets and website to Discount Digital Pty Ltd (ABN: 70 165 441 770) who commenced management from this date.
The Director of DDP Australia Pty Ltd is Glenn Kerrigan and we understand that some orders placed up to the 29th October 2013 have not been fulfilled.
All orders placed in this time period are the legal responsibility of DDP Australia Pty Ltd and the director Glenn, who, from Tuesday 5th November, has been uncontactable despite constant attempts.
We completely share the concern and frustration of customers in this unfortunate situation and are working with them, the authorities and the Department of Fair Trading to address this issue.
If you placed an order on or prior to October 29th 2013, and have not received any or part of your order, we strongly advise you complete the following steps:
1. Contact your bank as soon as possible and request a reversal/chargeback of the transaction
2. We would like to share any new information we receive on this issue with you, so please let us know your full name, email address and order details via the contact form below.
If you would prefer to speak to one of our customer service staff, you can contact us at (02) 9929 7578.
Our sincere apologies to all customers who have been affected. We hope to see this resolved as soon as possible, and will continue to update you where we can.
Thank you for your patience and understanding.
- Discount Digital