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Thread: Webcam Mystery

  1. #1
    Arch-Σigmoid Ausphotography Regular ameerat42's Avatar
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    Webcam Mystery

    OK, time's up! - I have to ask...

    I've been looking at this laptop problem (for a friend, during brief visits) a few times over the past couple of weeks but
    have not been able to fix it

    What?
    On a Lenovo G50-45 running Win 10 Home, the Camera will not work in Skype or Zoom, only the usual mirror image in the
    MS Camera app. This has been happening for over a month. He cannot recall any incident that may have caused it, and I
    can't think of anything else.

    In Skype, for instance, it shows a normal image until you make a video call, then the recipient only receives the user's profile
    image, and no live stream. Clicking the camera icon On/Off does nothing. The user can see the other party quite OK. In Zoom
    (he says) he can see everyone else but gets a blank screen tab for himself, and others cannot see him.


    The usual suspects:
    1) Checked all Win 10 settings for Camera and Privacy; Apps that can use the Camera; in Skype, the Audio and Video settings.

    2) The MS Camera app alone shows the usual (and weird) mirror-image of the scene.

    3) BIOS on this computer does not separately list a camera.

    4) Did an update of the camera drivers, and even deleted the camera and had it reinstall - all with the same result.

    As a temporary measure, so he can be seen by his OS rels, I put Skype on his phone. It works, but it's pokey, so no Zoom on
    his phone yet.

    So I'm asking, what else is there to do?
    Thinking: next will have to check registry setting; get an external webcam (an old one I have does not work in Win 10 ) but it
    seems desperate to have two cams, and what if they BOTH don't work...!!???!!

    Ta, and all thoughts welcome.

    - - - Updated - - -

    PS, add to the above list of checks:

    5) Plenty of Internet bandwidth at 50/20 Down/Up...
    CC, Image editing OK.

  2. #2
    I like my computer more than my camera farmmax's Avatar
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    Is Avast Security loaded in the laptop?. It has webcam security setting which can stop webcams working. If Avast can do this, no doubt other antivirus and security software can as well, so might be worth having a poke around in the Antivirus. Checked the firewall settings as well?

  3. #3
    Arch-Σigmoid Ausphotography Regular
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    ameerat42's Avatar
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    Ta, Fmax.

    No to Avast. I haven't checked the firewall setting. It uses Windows firewall, but [next time] I will.
    I'll also remove all but the Win security suites briefly.

    Yesterday I did a Registry fix that is touted online, but to no avail. I'm starting to think that it may
    be the drivers are not playing anymore, and even though we updated them early during this drama,
    I can't think of anything else. - Basically, that this model machine/camera/drivers does not support
    the likes of Skype and Zoom.

    At worst, he said he'd get a modern webcam to use as an additional camera for those two programs.

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