'node Rocks (again)

[Kym]

http://www.roymorgan.com/news/press-releases/2010/1017/

The latest Roy Morgan Internet Satisfaction data shows that the smaller providers, particularly Internode with 88.6%and iiNet with 87.1% are so far ahead of Telstra (66.6%) and Optus (78.7%).

Dodo are the worst.
T$ are 3rd worst.

[Paper_Mache_Man]

I'm with Exetel myself, not sure if vendor verdicts are tolerated here or not but if it's a problem just cut my post.

Plans are great, really good value for myself and I have a bit of a history with them (used to get free net for admin duties). I just find myself passing on recommending them to most people because their support is pretty woeful for the average person.

It's fine for me though, I don't need it and I don't want to pay for it but it just means I'd never recommend them to anyone even remotely at odds with networking/computers.

Don't get me wrong either, they are great when it comes to restoring a service when the fault is at their end - just don't expect them to guide you through configuring your router....or expect any sort of contact via telephone at all really.

[Colinc1]

Another vote for exetel,and you need to be smart enough to sort out your connections problems before casting blame/seeking help from them

[accesser]

I'm with Internode moved to them from iinet when the plans changed no drams at all, I have moved several people from bigpond to node

[Helen S]

Hardly surprising that Dodo are on the bottom of the pile. Their customer service is woeful and they're totally clueless. We ditched our dialup servce with them thanks to all the dropouts experienced at the time and went to Bigpond's then ISDN service (more reliable, double the speed). When that went defunct we had little choice but to go wireless.

Anyway, back on track... for nearly 12 months after dumping the dead bird, they were still ringing us to try and get us to connect to ADSL, a service which to this day is still unavailable at our exchange! In the end we had to threaten them with a suit for harrassment, after which they finally stopped calling.

[I @ M]

The figures aren't all that surprising to me, well except for the fact that tel$tra rated as highly as it did but I always wonder with polls from market research companies such as these as to who is paying them to commission the poll.

[yarnella]

I've been with Optusnet since day 1 (Apr 2000) and have had absolutely no problems with them or their service. Have now gone wireless for both internet and home phone because Telstra put up the rates for the lines that Optus was renting from them.

So, now I don't have a land line and Telstra can go jump in the nearest lake. Boy, those guys really know how to shoot themselves in the foot.

Wireless internet is great. I am now mobile and get much better speeds than ADSL2.

[peterking]

In WA, I was with Optus for some years then when they sold to Singtel the service went out the window so I moved to a local ISP and was happy until they sold to another. Now with AMNET and whilst the conncetion and speed are good they are not always the best if there is a problem.

Add my vote for a local - small ISP.

[Lani]

The biggest plus for Internode is their phone service, they are always helpful and friendly (without charging extra for it)...big thumbs up for that alone!

[kaiser]

One happy Westnet customer here

[Kym]

Well... its a year later... and...

http://www.roymorgan.com/news/press-releases/2011/1271/

Just the graph... http://www.roymorgan.com/roymorgan/library/d23256_8.jpg

[Kym]

And the Whirlpool annual result is in...

http://whirlpool.net.au/survey/2010/

In the three key questions...

1. Would you recommend your current ISP to other people?

'node win at 98.0% (T$ NextG last at 46.9%)


2. How would you rate their customer service?

'Node win with 70.0% Excellent and 27.8% Good. T$ 10.8% excellent and T$ NextG 6.9%


3. Were you happy with the reliability of your internet connection in 2010?

'Node win with 84.3% very happy. Virgin last at 17.8%

Also iiNet and Westnet rated very well.

[ameerat42]

Alias x perception ^ expectations - (that's dashed) hopes / understanding and convolved by inconsistent sampling.

[Kym]

I agree Whirlpool has a bias against T$ (for good reasons)

Roy Morgan on the other hand use normal market survey techniques.

[Xenedis]

I agree Whirlpool has a bias against T$ (for good reasons)

It's also to be remembered that the sorts of people who religiously praise or curse an ISP on Whirlpool are not remotely representative of said ISP's customer base.

It would not be surprising to find that for the majority of people, the service simply works well most of the time.

I have had Telstra cable since 2004, and I can count the number of outages on less than one hand.

Yet Telstra routinely cops a bagging.

For me, the service just works, and works well.

[pfb]

+1 for Internode - I've been with them for nearly 5 years and have never had a problem

[calloyd]

Another +++ for Internode. I've been with them nearly 4 years and whenever I ring up for advice (such as what do I do with this new router? or why can't I access this particular website?) they have very patiently set me on the 'right' path again. No outages that I know of so I'm a very happy customer.

[ricktas]

Happy IInet customer here

[I @ M]

Happy Westnet customers here, their combined modem router VOIP phone thingy, excellent service and the reasonable pricing work well here out in the sticks where we don't get the fancy plans and speeds that the major population centres receive.

[bdparker]

I've been recommending and installing Internode services for about 15 years..... enough said