Tragedy!

[Fantasyphoto]

too right Fantasy ! and always will.

But Mongo meant that other secret Mongo's business (which of course, is secret)

Since joining AP I have always been cautious when visiting the eastern region of the shire even though I grew up in the area. You never know what might be lurking beneath the bushes.

[Jules]

Wow, this thread sure took on a life of it's own! Some good info here, so thanks everyone.

So, status report after 24 hours: My husband took the camera back to the store this afternoon and it's now being overnighted to Canon Sydney. The manager did try to fix it on the spot though, calling a Canon technician to provide advice over the phone (apparently they spent 20 minutes running through a variety of potential fixes) but no luck. No replacement camera at this point, but the way they have handled the matter so far, I'm happy to see how the repair route plays out over the next few days.

**Jules' fingers stay crossed.**

[mongo]

great Jules - hope it goes very well for you

[Scotty72]

Good luck.

[Jules]

Well it's been a while, but I can give a bit of an update on this.

The good news: my 5DII has finally been returned today. It's currently sitting on my desk.

The bad news: it now backfocuses with every single lens I own. And by backfocus, I mean far more than can possibly be corrected with the microfocus adjust feature. Even my 100L which previously required no MF adjustment whatsoever now couldn't hit the side of a barn.

So tomorrow the camera goes back and we either get a replacement on the spot, or will be demanding a full refund. Very not happy Jan.

[TAYLORW619]

Thats terrible, I get my 7D back from repair next weeks because of a shutter failure.

I hope same thing does not happen to me

I need to test my 70-200mm 2.8 IS, 50mm 1.8 and 24-105 f4 IS for micro adjust.

Im just not 100% sure how to do it. Do you know how long it takes to do?

[dieselpower]

Not good Jules. Good luck today, I hope you end up with a satisfactory result this time.

[Jules]

Good news! The camera is going to be replaced. We'll pick up the new 5DII on Monday. I can't wait.

Thanks for all the comments and support everyone. I'll stop being a drama queen now!

[Lani]

That is great news Jules, look forward to seeing some pics with it.

[Kym]

FYI SA Law is similar...
http://www.ocba.sa.gov.au/businessad...s/refunds.html

When do you have to refund?
A customer can seek redress under certain circumstances, commonly referred to as the right to repair, replacement or refund.

Signs reading ‘No Refund' are illegal because they mislead customers about their rights. If you would like advice regarding your refund policy, contact the Office of Consumer and Business Affairs on (08) 8204 9777 or the nearest country office on 131 882.

In essence, a refund is in order if the goods:

* have a fault that the customer could not have known about at the time of the purchase
* do not do the job the customer was led to believe they would
* do not match the sample they were shown
* aren't as they were described.

Sometimes you may offer to repair, exchange or provide a credit note. However, the customer does have the right to insist on a refund. You may wish to check with the Office of Consumer and Business Affairs regarding a particular refund.

[Analog6]

So glad you got a good result in the end. What a drama. They could have just replaced it in the first place and saved everybody the time and palaver!

[PH005]

Begs the question.... What sort of service person returns your camera to you in worse shape than when you put it in ? Customer service has certainly gone down hill over the years.

[Scotty72]

Good result..

[Duane Pipe]

Only a month, you should hint very strongly for a swap for new.

Scotty

I agree Scotty. For something to fail after a month I would also be demanding a replacement and a new warranty