That's Telstra for you. It took me a good year to get adsl for home while friends at the end of the st, which is about 1k & considered out of town, had it. Not with them for home ph etc but every time I asked for a report they would fail their own line test. Have wireless network setup, secured, when family, friends come around, log them in. Only need to do it once & their good for the next time.
Macca's in town has free WiFi. A couple of business in the main st have unsecured networks
Oh yes I can relate to that