Thanks useful information: 
After Amphot's recent thread on a disreputable wedding videographer described as a photographer, this recent segment on ACA was brought to my attention. ACA Sensationalism After viewing the photographers website and his packages I will say that it is confusing, but apparently he has delivered what was in his contract and the B&G are not happy because they did not receive what they "thought" they were going to get.
My biggest issue with this segment is the reporter stating that "although the photographer has done nothing illegal". This is then followed up with what the clients thought they were entitled to regardless of what the contract states.
I could rant further but I won't
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