I took my 150-600 Sigma to the Brisbane office on Wednesday, as the focus ring was a sticky. They said they would send it to Melbourne for warranty
repair that afternoon and it would be in Melbourne on Friday.
I rang Melbourne on Friday and they could not find the lens and surmised it was still in post.
Today (The following Friday), I rang Melbourne and they could not find the lens. Said they would contact Brisbane and see what was happening and get them to call me.
Four hours later I rang Brisbane and they seem to have posted it yesterday ( so they say ), but could not ring me back like requested.
Good thing I don't make a living out of photography with appalling service like this.
See what next week brings.