User Tag List

Thanks useful information Thanks useful information:  2
Results 1 to 4 of 4

Thread: Sigma customer service - I cant get replies from anybody.

  1. #1
    Member
    Join Date
    16 Jan 2012
    Location
    Gladstone
    Posts
    94
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Sigma customer service - I cant get replies from anybody.

    I have been trying to get in touch with Sigma to question an issue I am having with my lens. I thought it was a camera problem so was in contact with Canon and they were very responsive and easy to talk to. But Sigma on the other hand are impossible to contact. Either through their website, through the Australian distributer or the place I bought it from, I haven't received a response from any one.

    Has anyone had similar problems contacting Sigma before? What did you do to finially get through?

    EDIT:

    OK I see all I have to do is post here - who knew Ausphotography was so powerful... As soon as I clicked "submit" I had an email notification pop up from CR Kennedy.
    Last edited by mini696; 23-01-2012 at 9:16am.
    I know nothing about anything, only what I like.


  2. #2
    Moderately Underexposed I @ M's Avatar
    Join Date
    04 May 2007
    Location
    Marlo, Far East Gippsland
    Posts
    4,911
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    C R Kennedy have never been anything other than excellent service providers in my experience.

    I have had multiple dealings with them with software issues ( Nik colour efex ) recently and Sigma lens calibration in the past.
    Service has always been very prompt.
    It might be that the Christmas / new year period has seen some of their staff go on holidays in much the same way as many other companies do?
    Andrew
    Nikon, Fuji, Nikkor, Sigma, Tamron, Tokina and too many other bits and pieces to list.



  3. #3
    Member
    Join Date
    13 Apr 2010
    Location
    Bribie Is Sunny South East
    Posts
    1,047
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    C.R.Kennedy, Kingsford Smith Drive Albion (Brisbane) 07-38626222.
    Lloyd
    Canon 5D2+40D+L+Σ+S100
    Never make the same mistake twice, there are so many new ones, try a different one each day
    Flickr

  4. #4
    Member
    Threadstarter

    Join Date
    16 Jan 2012
    Location
    Gladstone
    Posts
    94
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thanks guys, I will try to phone them to discuss it later today.
    I am probably expecting too much just by sending emails.

    Though like I said in the edited post above, I received an email as soon as I hit submit on the original post.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •