Mobile phone excess data charge - I'm in big trouble

[ameerat42]

...If I dont receive a positive outcome from Virgin (I'm not confident) I will raise a complaint with the TIO.

Has anyone had a similar experience?...

I don't see that anyone has the right to charge you like that. Wouldn't they have been alerted? Big deal about the SMS after the fact - that's just poor!

Check out your contract for any leeway, and about the TIO, state what happened and what you expect to get as an outcome. Have a clear outcome in mind and stick to it. I think you'll get a fair way with the TIO. I had to once, but for much less money, and it was exactly what I was after, a full refund.

Best wishes.