"My 24-105 f4 L Died'

[William]

Now I'm waiting to see what happens , Good on you Dave, being a Motor Mechanic by Trade , Looks a little fiddly for me , Looks like a lot of little parts to dissassemble to me I'm guessing you dont need a Torque Wrench or a Rattle gun

[davearnold]

Lol... to Mechanic .....I was basing this on my previous experiance of rebuilding cars .... which I have not done for a long time. ... but it did look logical in the way it came apart, would be a matter of clearly labelling and numbering every bit as you pulled it a apart, so lots of small snap lock bags.

I agree it looks fiddly, why I want a practise lens first .... usually "fiddly" means special tools and as with working on cars it will come down to having the correct tools, to make the job as painless as possible !

[Big Ren]

Hi William

Same happened to my 24-105....the ribbon band to the power diaphragm cracked. Apparently it cracked after being stretched through zooming so many times. That's why it will still work wide open.

I took mine to Anderson's at Capalaba, they sent it to Sydney, a week later I am $359 poorer.

Cheers
Paul

[William]

Hi William

Same happened to my 24-105....the ribbon band to the power diaphragm cracked. Apparently it cracked after being stretched through zooming so many times. That's why it will still work wide open.

I took mine to Anderson's at Capalaba, they sent it to Sydney, a week later I am $359 poorer.

Cheers
Paul

Thanks Paul, How long ago was that ? The price is right

[unistudent1962]

Thanks Mark for that info did you send the letter of demand ? after Scottys comment about there attitude to the problem , I was going to see if something could be done as well , So have we got a legal %#$@ , Ooops were not aloud to talk about that

I was in the process of drafting a letter of demand today, when out of the blue I received the following response to the original email I sent to Canon on the 29/5/11.

Good Afternoon,

I am sorry to learn of the issues you are experiencing with your Canon product. I have confirmed through our records that your lens was previously submitted in February 2010 under service request XXXXXX, and the work carried out/completed in March 2010. All repairs undertaken by Canon Australia are backed by a 6 month rework warranty, which unfortunately has elapsed some time ago. That said, we do recognise the need for an element of customer service regardless of the facts, and it is with this in mind that I would request an opportunity to assess your lens. Once an inspection has been carried out, I will be in a better position to facilitate a resolution for you.

At least it is a response, if not an actual acknowledgement that there is a known problem.
I'm not sure how many businesses would get away with taking over 6 weeks to reply to an email though!!

[Big Ren]

Just last week Bill, so the price will be the same. I live on the sunny Coast so was happy enough to drive down drop it off and pick it up. The bloke I spoke to there was mark....very helpful.

Cheers
Paul

[William]

Thanks Paul, Just wondering wether they mentioned anything about the IS motor as well , Seems Jules had two faults in hers , Put it this way , Was yours making a intermittent buzzing sound as well ? - Bill

PS : Just gave Andersons a ring , And got an Estimate of $350, They can fix it there , But they send it away to get Calibrated , Thanks for the info Paul, The price is looking a lot better

[Big Ren]

Thanks Paul, Just wondering wether they mentioned anything about the IS motor as well , Seems Jules had two faults in hers , Put it this way , Was yours making a intermittent buzzing sound as well ? - Bill

No noise from the IS Bill, but as soon as the Error 1 message came up on my 7D, I did a little googling and found a common theme between this lens and cracked ribbon bands. I now have a six month warranty on the repair work and the lens has been faultless since, touch wood. I still think it is an awesome lens though

Cheers
Paul

[agb]

How old are these lenses when they breakdown? Would buying the 3 year extended warranty be wothwhile at $180 when you buy one of these lenses?

[William]

Graham, From what I can tell from comments and reading , Around the 4 to 4 1/2 yr mark , Mine is just 4

[agb]

So the extended warranty would be a waste of money, keep it to pay for the repairs.
Bit sad that such a good lens is so prone to the problem.

[William]

So the extended warranty would be a waste of money, keep it to pay for the repairs.
Bit sad that such a good lens is so prone to the problem.

My thought exactly , i would have thought an "L" Lens would go longer than that All the rest of my kit lens are OK

[Scotty72]

I think extended warranty's are always a waste of money. They cover no more than your statutory rights already do.

This is prob why they offer them. They sucker the consumer into paying for the rights they already have.

[Big Ren]

PS : Just gave Andersons a ring , And got an Estimate of $350, They can fix it there , But they send it away to get Calibrated , Thanks for the info Paul, The price is looking a lot better

Good stuff Bill. Yep, they were really good to deal with and you can track the job's progress through a simple phone call.

Bit more background to my lens. I've just graduated up from the 350D and kit lenses to the 7D and this lens. I had only just bought it off the Bay for mid 900s and thought I had a real bargain until after only a dozen actuations I got the dreaded Error 1. I thought it was the 7D for a moment (bought around the same time through DigitalRev). The lens came from an online store (through the Bay) in Victoria and had been used for indoor cattle auction photography only (apparently). But I don't know how old the lens is though.

I guess I am still in front at the end of the day.......well for the moment anyway.

Hope you get it all sorted Bill. Is that the lens you get all your great sunrise shots with?

Cheers
Paul

[William]

Well i was just starting to get a few with the 24-105, But My main Lens for Sunrises is the Sigma 10-20 , But I do have a mission that I was embarking on , A Project that the 24-105 was needed for , Looks like it is on hold now , Till I dig up some money

[Big Ren]

It's only money.....I am learning fast to embrace this concept they call debt

[larrywen]

I am actually thinking I might be game to have a go at fixing mine myself, looking for a similar broken lens to practise on, just to make sure I have the tools to do it, which I think would/could be the biggest challenge, followed closely by keeping everthing clean, dust free etc while it is apart, maybe lots of snap lock bages

Oh and actuially getting the replacement part could be a issue, Larry where did you get that price for the part from?

Cheers Dave

Hi David, I found the price from this site:

http://www.cameraspareparts.co.uk/po...usm-1131-p.asp

Cheers

[William]

I am actually thinking I might be game to have a go at fixing mine myself, looking for a similar broken lens to practise on, just to make sure I have the tools to do it, which I think would/could be the biggest challenge, followed closely by keeping everthing clean, dust free etc while it is apart, maybe lots of snap lock bages

Oh and actuially getting the replacement part could be a issue, Larry where did you get that price for the part from?

Cheers Dave

Have a look at this Dave , Think I'll leave it to the experts Remember I said "Fiddley" Well thats an understatement

I like the sound Track

http://www.youtube.com/watch?v=G9y-Bt-gv90

Cheers Bill -

[Boofhead]

Should be no problem Bill, only took 3 min 10 secs to pull apart. If you have the new part ready you should finish the repairs in under 10 mins!

[William]

I've got the screw drivers and pliers, But I think I would need to lay the parts out in a more orderly way than that guy