Tragedy!

[Jules]

Tragedy has struck tonight. While shooting with my 5D MkII (which I've had for just over a month), the shutter button failed. I felt it go.

AF still occurs when the button is partially depressed, but the shutter does not release when the button is fully depressed. Although I'm certain it's a hardware failure, I removed batteries, re-seated the lens, changed settings etc., but to no avail.

Has anyone had a similar failure? Any idea how long it will take to fix it? We have some family functions coming up in the next couple of weeks and I hope the 5D is fixed and returned by then, but I'm not sure that will happen.

Not a good end to what was already a bad day.

/End Tale of Woe.

[ricktas]

Considering the Queensland Canon repair centre is now closed and camera's have to be sent to NSW for repair, unfortunately me thinks you will be lucky to get in back in two weeks. But I hope you can point out it is only a month old and get some 'priority service'.

[Jules]

Considering the Queensland Canon repair centre is now closed and camera's have to be sent to NSW for repair, unfortunately me thinks you will be lucky to get in back in two weeks. But I hope you can point out it is only a month old and get some 'priority service'.

Funny, but it was only on the weekend that I read David's thread about the Qld centre closing down. Drat.

[Scotty72]

Considering the Queensland Canon repair centre is now closed and camera's have to be sent to NSW for repair, unfortunately me thinks you will be lucky to get in back in two weeks. But I hope you can point out it is only a month old and get some 'priority service'.

Only a month, you should hint very strongly for a swap for new.

Scotty

[Jules]

Only a month, you should hint very strongly for a swap for new.

Scotty

Trust me, I will!

[TassieSnapper]

arrrggghhh one month old. You cant be happy about that.

Ima just gonna run and test my shutter button now...

[Cage]

Bumma Jules.

I feel your pain.

Kevin

[mikew09]

The first I have heard of the Qld service centre closing. That makes sense now, I was in teds yesterday and they commented about just bring the camera back to us and we will look after warranty repair. I am pretty certain it was only about 4 weeks ago they would did not provide that service.

[farmer_rob]

Harsh.

Have you been in touch with the retailer you bought it from? They have a degree of obligation to resolve the issue as it would be clearly under warranty regardless of what they say about it being canon's problem.

[Jules]

It only just failed tonight Rob, so haven't been in touch with the retailer yet, but will definitely call them tomorrow.

[Xenedis]

Sorry to hear of your misfortune. It never makes for pleasing reading.

Irrespective of whether Canon has a repair centre in Queensland (which, as Rick said, it no longer does), you'll still be lucky to see it back within a fortnight.

You can either take it back to the retailer or contact Canon HQ in North Ryde (Sydney) and ship it there.

If you bought your camera from a retailer and it is Australian stock, it may be easier to take it back to the retailer, as then you won't need to worry about shipping.

Please keep us posted on how things go.

[Scotty72]

Just keep in mind that the contract for goods is between yourself and the retailer (not Canon). So, lean as heavily as you can on the retailer. I would be at least demanding a loan camera for the duration.

I remember a few years back, mug me buys a laptop from a well known electronics retailer. Two weeks later, internal speakers die.

Retailer estimates 4-6 weeks repair time. Well, I, after trying to be reasonable, made an a**e of myself; trying to scare off customers until they agreed that they in fact had obligations as the retailer.

Within 2 days, I had a brand new replacement. They needed the 2 days to sent it back to HP to assess the problem (ie, I hadn't taken it into the shower).

5D IIs aren't a cheap item and you would have a very reasonable case to argue that the $3000+ you paid for it entitles you to more than 4 weeks trouble free service.

Good luck!

[matilda]

it took nearly 2 months to get my camera back from repairs.

the hold up - the insurance company. They took their sweet time! I was furious with them cause they never gave me any updates with what was going on with the claim.

if you are happy to pay it out yourself then you are looking at about 2 weeks. If it is new though it should be covered under warranty.

[bigdazzler]

I would be going to the retailer and pushing for a replacement, insistently and vigorously. Good luck Jules ..

[dieselpower]

Good luck Jules. As others have said, the retailer track might be a good option - you may get a straight out swap over.

[Fantasyphoto]

I would be going to the retailer and pushing for a replacement, insistently and vigorously. Good luck Jules ..

Indeed, if the camera is faulty they have to comply with YOUR choice of... Refund, Repair or Replace.

Good luck with your replacement

[jasevk]

I agree, put loads and loads of pressure on the retailer.... as a licensed dealer they have an obligation to the customer..... just as the manufacturer has an obligation to them!

[41jas]

Lets hope we hear a good outcome....Go Jules. Give it to them.

[bigdazzler]

Indeed, if the camera is faulty they have to comply with YOUR choice of... Refund, Repair or Replace.

Im no retail expert but doesnt the store have the right to go through the process .. repair, replace, refund ... in that order ?? I recall someone telling me that once, but they can also exercise discretion and do any one of those off the bat as well.

[Fantasyphoto]

Im no retail expert but doesnt the store have the right to go through the process .. repair, replace, refund ... in that order ?? I recall someone telling me that once, but they can also exercise discretion and do any one of those off the bat as well.

Nope, it is consumers choice provided the goods are proven faulty.

Retailers will often try and bluff their way thru a repair as that way they are passing the problem onto the distributor.