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Thread: Help Please with Laptop

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    Help Please with Laptop

    Hi guys just having a few probs with my youngest daughters laptop.

    Not sure how old it is but it is a Compaq brand running XP Home Edition.


    Ok the problem is it seems to start up ok sometimes to the point where you log in then it is as if xp can't start and then I get blue screen with white writing and before I can write the numbers down it tries to reboot itself over and over and over.

    I have started it in safe mode and all seems well.

    Restart and the same ol saga again reboots itself over and over then blue screen white writing.

    I am waiting patiently for anyone that may be able to help as it is driving me nuts trying to solve this problem & hoping it is something that isn't very major

    Debbie xox
    Cheers Debra
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    It's all about the Light!
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    Those symptoms suggest a hardware fault; but not always.
    Possibly motherboard, memory or harddrive.

    What was the most recent software installed?

    Is your anti-virus up to date?

    Can you leave it in safe mode for an hour or two? (Which will help in determining if hardware or jast a config issue)

    Have you a backup of the data?

    Can you re-install windows?
    regards, Kym Gallery Honest & Direct Constructive Critique Appreciated! ©
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    You can stop the Blue Screen of Death from closing before you read it by following the instructions LISTED HERE
    Brian
    Constructive Critique of my work very welcome.

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    I had a computer that did this as well. In the end ran some diagnostics in safe mode and discovered a faulty RAM module. Replaced RAM and away it went. So as Kym says, could be hardware related failure.

    I recall there being an old hidden system tool in windows that would run and detect if there were hardware issues. Not sure if it still exists, or if it will run in safe mode, but when you get your pc started in safe mode, go Start > Run > and type in 'drwatson' and hit ok

    Kym might be able to enlighten us more if this still exists and if it still detects stuff like hardware issues
    "It is one thing to make a picture of what a person looks like, it is another thing to make a portrait of who they are" - Paul Caponigro

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    Dr. Watson, the system failure or "crash" analysis tool, has been replaced in Vista with Problem Reports and Solutions. Dr Watson is available in xp...great tool to use i used it many a time when i ran xp LOL....yes i tinker alot with my comps.

    i would say its a ram issue....so get that checked out....laptop RAM is easy to fix it could even be as simple as the ram is loose in the slot.

    Find out where your RAM is stored..its usually on the bottom with a pop off door and see if the RAM is inserted if it is then it maybe time to replace the ram...if you have two sticks of ram then take one out and turn on the machine and if you can get into windows you know the RAM stick you took out was faulty.

    Hope that helps
    Ben

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    Quote Originally Posted by ricktas View Post
    I had a computer that did this as well. In the end ran some diagnostics in safe mode and discovered a faulty RAM module. Replaced RAM and away it went. So as Kym says, could be hardware related failure.

    I recall there being an old hidden system tool in windows that would run and detect if there were hardware issues. Not sure if it still exists, or if it will run in safe mode, but when you get your pc started in safe mode, go Start > Run > and type in 'drwatson' and hit ok

    Kym might be able to enlighten us more if this still exists and if it still detects stuff like hardware issues

    Have just pm'd Kym.

    Daughter is just turning on laptop now to see if we can try dr watson..... hope so...

    will try dr watson and will post if it works ... or not... will post either way.

    thanks Rick

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    Grrr drwaton say nothing to report.

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    Quote Originally Posted by mrsgrumblebum View Post
    Grrr drwaton say nothing to report.
    check my post above see if that helps at all

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    Quote Originally Posted by brindyman View Post
    check my post above see if that helps at all

    Thanks Brindy. Just found a screwdriver will have alook, oooooo never done this before.

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    Quote Originally Posted by mrsgrumblebum View Post
    Thanks Brindy. Just found a screwdriver will have alook, oooooo never done this before.
    You should be fine, just be careful and don't slip and damage the mainboard

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    Quote Originally Posted by brindyman View Post

    Find out where your RAM is stored..its usually on the bottom with a pop off door and see if the RAM is inserted if it is then it maybe time to replace the ram...if you have two sticks of ram then take one out and turn on the machine and if you can get into windows you know the RAM stick you took out was faulty.

    Hope that helps
    Ok found the ram, took it out, put it back in.

    Hmmm turned on lappy, arrrg no go, still damn well carrying on with rebooting itself and the blue screen and white writing.

    Thanks for your help tho I really appreciate it.

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    Quote Originally Posted by pgbphotographytas View Post
    You should be fine, just be careful and don't slip and damage the mainboard

    Well I got into the where the ram was & I was super super careful, but thanks for the tip
    Paul.

    Was an experience a while back that I don't want repeated.
    My cd/dvd burner died so I bought a new one, friend came over installed it and decided to pull the heat sink off, then he put it back on. When he did he bent all the pins and it wouldn't turn on. Had another friend look at it who used to work in IT. He had a look and we had to replace the whole lot as our friend blew up our pc.


    I guess that's why I'm very wary about fiddling with the internals of a pc

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    Ok after a bit more playing around with said laptop I managed to read a bit of stuff on the blue screen something about

    driver_IRQL_not less_or_equal

    have no idea what this means

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    Follow the link in my earlier post and you will be able to read the blue screen and report back here with details that we can help you with

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    Quote Originally Posted by mrsgrumblebum View Post
    Ok after a bit more playing around with said laptop I managed to read a bit of stuff on the blue screen something about

    driver_IRQL_not less_or_equal

    have no idea what this means
    Very likely a hardware issue!

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    Quote Originally Posted by Kym View Post
    Very likely a hardware issue!
    do you know how I can find out what type of hardware issue.

    thanks for your input and help

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    Quote Originally Posted by mrsgrumblebum View Post
    Ok after a bit more playing around with said laptop I managed to read a bit of stuff on the blue screen something about

    driver_IRQL_not less_or_equal

    have no idea what this means
    yup....its either memory or a driver

    if you have updated any drivers recently maybe do a system restore before you installed the drivers...if that doesnt work then check the memory

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    Quote Originally Posted by brindyman View Post
    yup....its either memory or a driver

    if you have updated any drivers recently maybe do a system restore before you installed the drivers...if that doesnt work then check the memory
    did a system restore this morning took it back as far as I could go. Ok dumb question how do I check the memory

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    Quote Originally Posted by Kodi View Post
    You can stop the Blue Screen of Death from closing before you read it by following the instructions LISTED HERE

    Kodi I am still trying to get this to work as it won't allow me to do it in safe mode.
    When I get it working will post and let you know
    Thanks for you help

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    update laptop help please

    Hi everyone especially those that offered assistance. Ok I'm sure I have narrowed down the problem with my daughters laptop every time we seem to turn on the wireless switch the saga starts.The Laptop runs ok with out a problem til wireless switch is turned on. Is there an adjustment on the lappy some where or has it had it and need to be replaced.
    Many thanks again to all for your help.

    check this thread http://www.ausphotography.net.au/for...ad.php?t=37288

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