So then I'm supposed to run it by the Ins Industry Ombudsman first, then if nothing work out, cancel? Or start cancelling while talking to the Ombudsman? o.O
Also, I tried a search, now sure what this Industry Ombudsman is, never heard of it before lol
This is what I've found: But no idea where car fits into - maybe I just missed it: http://www.australia.gov.au/topics/l...ice/complaints
http://www.fos.org.au/