So I got a Tamron 70-200 around september of last year. I was (and still am) over the moon with it. I got it locally and was happy to reverse my usual trend of buying from HK because I got both great service and great price from Georges in Syndey. But then….. I got a new body and things started going wrong. The lens didn't focus at 200mm and also I was getting these error messages saying the lens didn't have a CPU. So I went back to Georges and explained the problem. They said "no hassles we'll send it back" now I started to worry! I knew the supplier was in WA and to get it there and back when I needed it in a couple of weeks was going to be a push, surely. The lovely lady at Georges said it usually takes a few weeks but she'll write urgent on the paper work and that should work. Well, you wouldn't believe it they got it to WA, fixed the problem and back in my hands within a week. Now that is service.
In the past I have been very vocal about the benefits of buying grey market but I have been left wondering what would have happened if I had got this lens from the usual grey market suppliers.
Gray market prices are great but can they really compete with this level of service?