What to do......

[ktoopi]

The final instalment ................received the replacement print plus two extra prints he threw in. The two extra shots are quite nice and seem to be fine quality wise........the one I purchased is marginally better but not much. Image is certainly not as noisy as the original one he sent me but I can still see a fair bit of noise. I have come to the conclusion that the photo in question was actually quite under exposed and the noise was caused by pushing the exposure too far in PS. (my original assessment of the pic was that it had been pushed too hard) The revised one is certainly less noisy but now quite dark. and that puts an end to this tale of woe.....................

[davsv1]

Good to hear he came good even if it isn't too much better, at least he accepted responsibility.
Just goes to show remaining calm and patient is the best tactic!
I hope you enjoy your photos

[ricktas]

Name and shame I say - (( Unless it's Ricki Kean Photography that is. LOL ))

Any way you look at it, it's pretty unprofessional.

Hope your new prints are spot on Ms k.

Not me, but just guessing that my first name and the photographers have a lot of similarity (I could be on the wrong track)

[vinhtee]

Prompt customer service really goes a long way. Going through a returns or exchange process can be so much more pleasant. Good to hear that there was some benefit in waiting it out nd remaining calm

[Mark L]

........the one I purchased is marginally better but not much. Image is certainly not as noisy as the original one he sent me but I can still see a fair bit of noise. .......

So I'd be asking for a refund if it still hasn't come up to your expectations.
What you wanted, and expected, hasn't been delivered.
Of cause, life moves on also.

[ktoopi]

Not me, but just guessing that my first name and the photographers have a lot of similarity (I could be on the wrong track)

You are onto it Rick!