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Thread: Network outages 18/Nov/2013 to 21/Nov/2013

  1. #1
    It's all about the Light!
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    Network outages 18/Nov/2013 to 21/Nov/2013

    Out hosting provider had a major power disruption this afternoon.

    We are back online and we hope to stay that way

    Our server was not affected, but network infrastructure was off-line and the site was not accessible.
    regards, Kym Gallery Honest & Direct Constructive Critique Appreciated! ©
    Digital & film, Bits of glass covering 10mm to 500mm, and other stuff



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    Arch-Σigmoid Ausphotography Regular ameerat42's Avatar
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    Oh, I see. Now, that is. I couldn't see anything when I posted.
    (Heard about some bad tornadoes over there on the news tonight.)

    Ta, Kym.
    CC, Image editing OK.

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    It's all about the Light!
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    FYI You can check the site status on Facebook https://www.facebook.com/pages/Ausph...93141384033119

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    Arch-Σigmoid Ausphotography Regular ameerat42's Avatar
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    Ta Kym. I have added this link to the browser bar.
    Am.

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    It's all about the Light!
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    We had another drop out that lasted a few minutes

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    There was another outage in the last hour

  7. #7
    It's all about the Light!
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    We are still having issues, there was a 30 minute outage around 11pm (AEDT) last night

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    Ausphotography Regular agb's Avatar
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    Is the "new" host as good and reliable as you had hope for?
    The age of entitlement isn't over, it's just over there where you can't get to it.
    When several possibilities exist, the simplest solution is the best.
    "There are no rules" Bruce Barnbaum, The art of Photography
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    Quote Originally Posted by agb View Post
    Is the "new" host as good and reliable as you had hope for?
    Yes in that when it works it is very good, no in as much as there have been network issues.
    Overall they have been better than previous hosts.

    This week has been awful, but they had a major infrastructure failure.
    My guess is the outages are them changing core configurations trying to improve things

  10. #10
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    Redacted explanation from our hosting provider...

    Due to the power instability at one of our data centers, the facility has scheduled an emergency power outage for the entire data center.
    This outage will affect only a small portion of our clients.
    The outage is scheduled to happen from 12AM - 4AM Los Angeles PST on November 20th . [this coincides with the last outage]

    Due to the recent instability of our network and power, we feel this is a necessary step to ensure that we are no longer plagued by intermittent outages at this facility. Please be assured that we are doing everything possible to minimize additional outages.

  11. #11
    Administrator ricktas's Avatar
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    Quote Originally Posted by agb View Post
    Is the "new" host as good and reliable as you had hope for?
    Yes...especially when I recently enquired (again) from several Australian hosting companies and the cheapest was 5x the current monthly hosting cost price. I even had some of the Australian ones simply state that they could not offer me anything once they saw the storage requirements (HDD space) and bandwidth we use.

    None of the Australian hosting companies offered anything that was affordable without me personally having to pay out quite a bit from my own pocket on top of site income, just to cover the hosting costs. I would love to use an Australian hosting co, but on the global stage (that the internet is) they are simply not cost effective.

    Our 'new' hosting company are very proactive and we have found they answer our questions and concerns very promptly, and have listened to us, and worked with us to resolve issues. In fact they are the most pro-active hosting company we have had. These outages recently are not usual, and we have had a very stable site for the vast majority of the time we have been with them (March 2012)
    Last edited by ricktas; 21-11-2013 at 6:24pm.
    "It is one thing to make a picture of what a person looks like, it is another thing to make a portrait of who they are" - Paul Caponigro

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  12. #12
    Ausphotography Regular agb's Avatar
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    Quote Originally Posted by ricktas View Post
    Yes...especially when I recently enquired (again) from several Australian hosting companies and the cheapest was 5x the current monthly hosting cost price. I even had some of the Australian ones simply state that they could not offer me anything once they saw the storage requirements (HDD space) and bandwidth we use.

    None of the Australian hosting companies offered anything that was affordable without me personally having to pay out quite a bit from my own pocket on top of site income, just to cover the hosting costs. I would love to use an Australian hosting co, but on the global stage (that the internet is) they are simply not cost effective.

    Our 'new' hosting company are very proactive and we have found they answer our questions and concerns very promptly, and have listened to us, and worked with us to resolve issues. In fact they are the most pro-active hosting company we have had. These outages recently are not usual, and we have had a very stable site for the vast majority of the time we have been with them (March 2012)
    Thanks for that Rick. Pleased to hear that by and large you are happy with the move you made. Isn't it a pity that we (Australia) cannot offer you a better deal.

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