Mongo uses a MAC and relies very very heavily on his ViewNX2 to view and organize his images (currently version 2.6.0). Has been doing so for nearly 2 years now. He has a 2 screen side by side setup.
Today, after reviewing some photos and running them through a short slide show using ViewNX2, the program started playing up. This has never happened before. These were photos previously stored on the computer and run through View NX2 a few times with no issues.
For the first time ever however, Mongo dragged the open view NX2 program (while it was open) from the second screen and onto the main screen (being the MAC) i.e being the desktop of the MAC. It worked fine and no problems. Then Mongo dragged it back to its normal second screen location. That’s when the trouble started. At first it would simply not open any images that had been on the Mac “desktop” but worked for other functions. Before Mongo could do anything with it (like move the desktop photos to another location), the program opens by does not respond to anything now. The little coloured Apple wheel comes up (equivalent of the hourglass symbol on a PC) telling me its trying to do something but it never does. Mongo has had to "force quit" the program a few times now.
Had a talk to Apple and we decided to uninstall the View NX2 and reinstall it. Mongo used the program’s own “uninstaller” which came with the package.
Mongo reinstalled the program using his original disc (which has 2.3.0 version on it for now). However, the program is behaving with exactly the same defects as the uninstalled one.
Mongo tried Photoshop and other programs and they are all working correctly. Ran a virus scan - all well.
Other parts of the program open and look ready to run e.g the edit function and the movie editor etc but it is as if the program is having trouble locating the image files to work on them.
Mongo is absolutely lost without this program and is getting quite desperate at the thought of maybe never getting it to work on his computer again.
Not sure if it is the computer or the program, Mongo just knows that they are not wanting to work with each other.
Can anyone help or have suggestions as to who Mongo can contact PLEASE !