DigitalRev does the right thing. Other companies take note – this is what great customer service looks like.
I have received a final response from DigitalRev
, now that they have concluded their internal investigation into exactly what happened and whether it had happened to anyone else. As detailed in their response, I have been compensated. I have been given several choices, including a full refund, and have accepted a credit of £600 towards further purchases. At no point did I ask for compensation, but I think a refund of the difference between “new” and “used” price was appropriate and they have exceeded that. I want to make it clear that this was not a bribe to tell me to shut up, and I have not been asked by DigitalRev
to take down this article, moderate it in any way, or say nice things about them. I don’t hold a grudge. I judge a company not by its mistakes, but by how they deal with them. In my opinion, they have responded in a decent manner which reassures me as a consumer