I wanted to buy a new lens andhad the best price on that day. I have previously been put off buying from these guys because I don't have a landline. However, when I read the form it said, provide a phone number, with a separate box for a mobile number, so I entered the international version of my mobile number in the phone number box. Once again couldn't complete a transaction. This time, I decided to give them some feedback and sent them a msg via their offline live chat facility, which was:
"You just lost a sale, I don't have a landline - lots of people don't these days, bye"
Today, I received the following communication from them:
"Dear Deborah, Please provide your work landline or friends / family landline if you don't have one and remark your mobile in note box during check out process. Regards, "
To which I have replied:
"Sorry, but what planet are you on? All my family are dead, so I can't provide their number. Why would I want my friends to be bothered by your possible enquiries? Same thing for my work - should they be paying me to take phone calls from you? I don't think so. Besides, I work nights and I'm not contactable at work. I have a verified Paypal account, a verified credit card and a mobile number that I've had for 20 years - what IS your problem? Anyway, it's not my problem because I've made my purchase elsewhere and I'll be happy to pay more if I have to, because trust is a two way thing and your company obviously has a major issue - I'm not interested in dealing with people/companies like that, cheers Deb"
and I completed my transaction with who are not only now a site sponsor, but a business I have bought from before. I can recommend them, they are prompt, communicate well and don't have a problem with one supplying a mobile number as a phone contact. I achieved my goal of making a purchase and giving AP a 'click' (I hope) cheers Deb