We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.
We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Digital SLR camera interchangeable lens “EF-S 18-200mm f/3.5-5.6 IS”
Serial Numbers 450xxxxxxx to 631xxxxxxx
There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.
The products with this phenomenon will be inspected and repaired free-of-charge.