d-d-photographics experiences

[pagani]

Ok so this is my experience - I ordered a couple of items on the 23rd of Jan, was told they would take 7-10 working days to arrive so I went ahead and oredered. I received an email saying check the website for status which said "order in process" and at this point I was charged, just over $2K for the items.

A couple of days later Ihad not heard anything again so I checked the website again and it still said "order in process", 7 working days later I called and left a message on their message service which said they would call back the same day (they didn't) I again called the next day and still no message returned so I visited the store in North Sydney and I was told it would be 7-10 working days and they would contact me.

11 working days since I placed the order I still hadn't heard anything so I again called and was told it would be ready to pick up the following Tuesday or Wednesday (this would make it 15 working days since the order). The following week I called up and was told that due to the Chinese New Year the items would not arrive till the following week, 18-19 days since the order.

Well I have finally received the items and I understand that things get held up (or more to the point forget to be ordered) but for the customer to have to follow the order thoughout the whole process is crazy, I received zero information and I wonder, if I had not followed them up every few days I think I would still be without my gear and be minus $2K out of my bank account.

[I @ M]

Ok so this is my experience ------------- if I had not followed them up every few days I think I would still be without my gear and be minus $2K out of my bank account.

This is purely a delight of saving bulk $$$ when buying grey market goods, sometimes everything goes according to plan and sometimes it doesn't.
I daresay that if you had bought from your "local dealer" you may have had a speedier delivery ( or maybe not ) but most assuredly you would have payed more money locally.

There is something in this about having your cake and eating it too -----

[agb]

I've bought my 7D, 15-85, 70-300, 400L f 5.6 from them. The 400L was not in stock at the time and I was about to leave on a trip in about 4 days and I wanted it before I left. I asked if it was possible and they said yes, and it was delivered well in time, they seemed to go to no end of trouble to get it to me. I also sent the 7D back for a small problem before the warranty expired, and they did that without any cost to me, arranged for it to be collected in Brisbane, and delivered back to me. My only beef with them was that when the camera came back they had left an 8GB CF card in it and being a nice guy I told them, thinking perhaps that they would say keep it, but no they wanted it back and it cost me the postage.

[Mark L]

My only beef with them was that when the camera came back they had left an 8GB CF card in it and being a nice guy I told them, thinking perhaps that they would say keep it, but no they wanted it back and it cost me the postage.

As an aside. Saw an elder gent walking away from the ATM I was approaching yesterday. Went to put my card in and saw $50 in the cash dispenser thing. Ah well, easy money!! Grab it and chased after the fellow. Asked if he'd got all the cash he just withdrawn. "Yeah." Asked him to check. Pulls out his wallet and counts out maybe $600 and say, "yah, I am short $50." Was he lying? He didn't say thank you either!!
Got something to do with karma Graham.

[unistudent1962]

About two years ago, after years of buying through Brinks and Mortar stores, I finally decided to buy a Canon 70-200 f2.8L IS from DDP in Brisbane. They shut the doors of the Brisbane store that day. Needless to say I lost confidence in them and didn't go through with the purchase.

That was two years ago and I'm now in the market for a Canon 10-22 and a 100-400, and my teenaged daughter is considering a 650D or a 60D SLK, and once again considering buying from DDP.

Reading through threads on this and other forums, most of the problems experienced seem to relate to discrepancies between "advertised delivery times" and "actual delivery times". If/when I do decide to purchase through DDP I will be ringing them first to check on availability. Hopefully they'll be honest and upfront to begin with.

The questions I'd like answered are:
What's the LONGEST DDP have taken to supply and deliver your order?
Has anyone had any problems OTHER than with supply and delivery times?

[Redgum]

In my experience over a dozen items or so (camera/lenses) the longest delivery time in Brisbane has been about 36 hours as long as you order before lunchtime.

[Burrster]

Myself and a friend have used their online store, and both of us were happy with the speedy service. I would definitely recommend them.

[AdamR]

Not a customs issue. You can (or at least could) walk in and pick up the lens from DD in North Sydney. Once the lens is in australia no prob.

[Bear Dale]

I've been in to their North Sydney building a few times and walked out with a lens 10 minutes later.

[MrQ]

*removed- please read the site rules, in particular rules 3-7*

[Kym]

It appears [allegedly] as if DDP have changed owners and the old owner has not fulfilled a lot of orders and done a runner.

Further, the new owner is not honouring any old orders (nor it appears do they have any legal obligation to do so).

http://forums.whirlpool.net.au/forum...4445#r40924445

[ricktas]

yeah, not good!

Those that have been around a few years, may remember photobuff, that did the same thing. Disappeared overnight. One of the downsides of Grey sellers

[hoffy]

Thats such a shame. I bought from them 5 or so years ago. As grey sellers, they were highly recommended back then.

[Kym]

For fairness http://www.d-d-photographics.com.au/...%2350000-.html

Dear DDP Customers,

As of October 29th 2013, DDP Australia Pty Ltd (ABN: 56 109 563 484) sold the company assets and website to Discount Digital Pty Ltd (ABN: 70 165 441 770) who commenced management from this date.

The Director of DDP Australia Pty Ltd is Glenn Kerrigan and we understand that some orders placed up to the 29th October 2013 have not been fulfilled.

All orders placed in this time period are the legal responsibility of DDP Australia Pty Ltd and the director Glenn, who, from Tuesday 5th November, has been uncontactable despite constant attempts.

We completely share the concern and frustration of customers in this unfortunate situation and are working with them, the authorities and the Department of Fair Trading to address this issue.

If you placed an order on or prior to October 29th 2013, and have not received any or part of your order, we strongly advise you complete the following steps:

1. Contact your bank as soon as possible and request a reversal/chargeback of the transaction

2. We would like to share any new information we receive on this issue with you, so please let us know your full name, email address and order details via the contact form below.

If you would prefer to speak to one of our customer service staff, you can contact us at (02) 9929 7578.

Our sincere apologies to all customers who have been affected. We hope to see this resolved as soon as possible, and will continue to update you where we can.

Thank you for your patience and understanding.


- Discount Digital

[ricktas]

The big thing about this is that the business name is now being trashed, by the previous owner, to the detriment of the new owner. Those with orders that will not be met certainly have cause to complain, but the new owner is now fighting a battle against trashing of his business name.

[freelancer]

My last order with them was about 6 months ago which was done around 9 pm, at 12 pm my credit card went on a crazy spending and gambling spree all over the world
Jon

[ricktas]

My last order with them was about 6 months ago which was done around 9 pm, at 12 pm my credit card went on a crazy spending and gambling spree all over the world
Jon

not good!

[macmich]

there's a lot of angry people on whirlpool forum
cheers macca

[ricktas]

there's a lot of angry people on whirlpool forum
cheers macca

With a lot saying the new owner has to honour the orders of the old owner. As the details of the sale have not been made public, then there are a lot that have no idea. What is really needed is details of the sale, and if prior orders/stock on hand etc were included in that sale transaction.

A lot of unhappy people!

[macmich]

that's the major problem for the new owner its trial by media
the new owner would want the whole issue exposed as quick as they can to get there name out of it
cheers macca